CADENTRA
Account deletion
You can request permanent deletion of your Cadentra account and associated personal data. This page explains how that process works today.
Where deletion begins
In the Cadentra mobile app, open Profile → Security & Privacy → Request account deletion. That action opens Support so we can verify the request. On the web, email Support from the address on your account (see below).
An in-app one-tap hard delete is not claimed as complete until Cadentra ships a verified mobile/server deletion workflow. Until then, deletion is completed by Cadentra Support after verification.
What is deleted or anonymized
- Your login identity (email/auth account) is removed or disabled so you can no longer sign in.
- Personal profile fields tied to your user (such as display name and contact details you entered) are deleted or anonymized.
- Private files clearly owned only by your user account are removed when technically separable.
Shared organization records
Content your team relies on — services, songs, assignments, notes, and files shared inside an organization — may be retained for the organization after your account is removed. Where your name appears on shared records, we may replace it with a neutral label (for example, “Former member”) rather than deleting the ministry’s rehearsal history.
Sole organization owner
If you are the sole owner of an organization, Cadentra requires ownership to be transferred to another member — or the organization to be closed — before your personal account deletion can finish. Support will tell you what is still blocking completion.
Processing time
After we verify your request, we aim to complete deletion within 30 days. Complex owner-transfer cases may take longer; we will say so if that applies.
How completion is confirmed
When the process finishes, Cadentra Support confirms by email to the address used for the request. After confirmation, that account should no longer sign in.
Problems or questions
Contact support@cadentra.app.
Effective: August 6, 2026